Frequently Asked Questions (FAQs)
Frequently Asked Questions
Here are some common questions about our company and coffee products & services.
Please reach out to us via:
Email: wscafe.com@gmail.com
Mobile + WhatsApp + Viber: +84902219192
Our contact page: Contact
Scan our WhatsApp Qr Code: 
We supply most common kind of coffees as follows:
Green (raw/unroasted) coffee beans
The green coffee beans include robusta, arabica and peaberries.
Roasted and ground coffee
The roasted and ground coffee includes roasted robusta/ arabica/ peaberry coffee whole beans, ground robusta/ arabica/ peaberry coffee powder.
Instant coffee
For instant coffee, we have spray-dried coffee powder and freeze-dried coffee granules. We are producing only robusta instant coffee at this moment.
Instant coffee mixes, premixes
Our instant coffee mixes are various from black coffee 2 in 1, white coffee 2 in 1, 3 in 1 coffee #classic #flavored, 4 in 1 coffee, cappuccino, latte, coconut coffee, etc.
WSCAFE offers three types of services including OEM coffee & contract roasting; private label coffee under customer's brand name (or trademark) and coffee consultancy & tours.
Here are our common standard packaging for coffee products:
Green (raw/unroasted) coffee beans
60 kgs/ PP bag or jute bag.
Roasted and ground coffee
The most common sizes are 100 grams, 250 grams, 340 grams, 500 grams, 1 kilograms, 5 kilograms per package. The popular bags are gusset bags, pouches. Other packages are drips and paper filters from 7 grams to 15 grams as single serves.
Instant coffee
The perfect size is from 2 to 4 grams per sachets or sticks. Pouches are also a good choice.
Instant coffee mixes, premixes
We prefer the sizes from 10 grams to 40 grams per sachets or sticks for instant coffee mixes. Then we put them into a nice design paper box.
We have already exported to America, Canada, Europe (Germany, the UK, Belgium, Finland, Hungary, etc.), the Middle East (Qatar, Jordan, etc.), South Africa, Bangladesh, Sri Lanka, Australia, New Zealand, Singapore, Cambodia, Kazakhstan, China, South Korea, North Korea, Japan.
We can offer different modes of delivery from express couriers (e.g. DHL, FedEx, Aramex, etc.) for small batches, to airfreight, truck, sea (ocean) freight. Please don't hesitate to let me know your ideas and we will find the right mode of delivery for you.
Our term of quotation is diversified. However, for Incoterms 2020, we mainly offer Exworks (Exfactory), FCA, FOB, CFR, CIF. For other terms of quotation, please feel free to let us know.
The small batches are being delivered nearly immediately. The larger batches or private label will depend on sizes, types of packaging and order quantity. The standard lead time for bulk pack is about 10 - 15 days. The lead time for private label can take longer. However, our team always strive to fulfill the orders as soon as possible.